Welcome to RMG

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About us

With more than 100 years of successful property management experience, Residential Management Group is one of the UK’s largest and most respected property management companies, and we are extremely proud to work with the majority of house builders and developers, providing first-class residential management services

At RMG, we take a personal, client focused approach to residential property management, delivering high quality customer service to over 144,000 households, including providing access to our 24 hour, 7 days a week supportive and knowledgeable Customer Service Team, based in Northwich.

Our Customer Service Advisors work closely with our team of experienced Property Managers, Health & Safety Surveyors, Finance Department and Back Office support functions, to ensure we deliver a property management service that is fully comprehensive and second to none. 

To ensure we’re giving our customers the best service, we are always on the look out for exceptional, local Customer Service Advisors to join our team in Northwich – if going the extra mile comes naturally to you and you live in or very near to Northwich, please email your CV to careers@rmguk.com for review by one of our recruitment team colleagues.

A few words from our Managing Director

"RMG is one of the UK’s leading residential property service providers, looking after over 144,000 homes in England, Wales, and Scotland, across 2,600 developments. With a history dating back over 100 years, RMG works with over 1300 Resident Management Company, developer, investor, and freeholder clients. 

With so many homes and developments to care for, there’s a lot of activity at RMG which means there are a wide number of different roles and a huge number of challenges and opportunities across our business. 

We recognise that working in the property management industry is challenging and in return for hard work and commitment, we ensure that our employees are equipped with the tools they need to provide the best possible service.

Our work impacts the lives of hundreds of thousands of people externally and hundreds internally, and we take seriously our responsibility to be our absolute best. All our employees go through comprehensive training programmes and company orientation to enable them to do the best job possible and ultimately deliver a best in class management service.  

We are proud of the fact that whilst working for us many colleagues complete professional qualifications such as CIPD, IRPM, MSc Property Management, and ACCA and we strongly support ongoing learning and personal development. Colleagues are also supported to engage in Social Value activities in the communities in which we work and we regularly support local fundraising with partner charities."

Justin Herbert
MANAGING DIRECTOR

To meet the rest of the Board, please visit our Meet the Team page.

Our People Promises

This is what we stand for, and this is how we roll. These are the commitments our People sign up to.

Do The Right Thing. Always.

We always aim to do the right thing for our Customers, for our Communities, for each other. What is the right thing? Never walking by. Owning it. Picking up the litter. Doing that bit extra. Helping. Giving. Being transparent. Making choices for the right reasons. Never letting anyone down. Running through the line. We know what the right thing is because it’s in our DNA. It’s who we are.

Fired up, Ready to Grow.

We have a drive to improve and make things easier. We do something new, and something better, every day. We have a thirst to learn. We’re curious. We take care of our precious resources so we can reinvest them wisely. We’re bold, we’re adaptable. We’re passionate about thriving Communities.

One Community.

Our differences make us who we are, our shared mission makes us different. In our inclusive Community everyone is welcome, everyone is important, everyone is supported, and everyone can thrive.

Be Respectful, Earn Respect.

We keep our promises. We’re not scared to admit we’re wrong. We’re open, honest, humble. We’ll always listen, we’re always accessible. We are respectful, and we respectfully challenge and question. We trust each other and in turn are trusted. We recognise, appreciate, and celebrate each other. We say thank you, a lot.

Enjoy Work.

Work can be hard, but we have a very special role to play – to be a force for good for our Customers, for our Communities, and for our society. That’s why we enjoy what we do. It’s a rare opportunity we’ve been given, we never take it for granted.